Privacy policy

Ha Giang Lotus Group respects your privacy. This policy explains what we collect, why we use it, and how we keep it safe when you browse our website or book tours and accommodation with us.

1. Information we collect

We may collect:

  • Full name and title
  • Email address and phone / WhatsApp
  • Nationality and passport details when required for permits or bookings
  • Travel details: tour dates, group size, room preferences, dietary notes, and special requests
  • Information you voluntarily send via forms, email, or messaging apps

2. How we use your information

We use personal data only to:

  • Process bookings, quotes, and hostel reservations
  • Communicate about schedules, meeting points, and trip updates
  • Provide customer support before, during, and after your stay
  • Improve our services and website in aggregate (without selling your profile)

We do not sell, rent, or trade your personal information to third-party marketers.

3. Data protection & security

We apply reasonable technical and organisational measures to protect data from unauthorised access, loss, or misuse. Access is limited to staff and partners who need it to deliver your trip.

4. Sharing with partners

We may share limited information with trusted suppliers—such as homestays, transport, or permit agents—only to operate your booking. Those partners must use your data only for that purpose and keep it confidential.

5. Cookies

Our site may use cookies or similar technologies for basic functionality and analytics. You can restrict cookies in your browser settings; some features may work less smoothly if you do.

6. Your rights

Depending on applicable law, you may be able to:

  • Request access to the personal data we hold about you
  • Ask us to correct inaccurate information
  • Request deletion where legal and practical
  • Withdraw consent for optional communications

To exercise these rights, email support@lotushagiang.com.

7. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be on this page; material changes may also be noted on our contact channels where appropriate.

8. Contact

Questions about privacy or data handling: support@lotushagiang.com or hello@lotushagiang.com. See also our Terms & Conditions and Refund policy.